Refund & Cancellation Policy

This policy covers digital products bought from the My Live Count | Live Counts For All Social Networks Free store. The free tools on this site cost nothing, so nothing here applies to them.

The short version

• If your download does not work, or is not what the page described, you get your money back.
• Because delivery is instant and permanent, we cannot refund simply because you changed your mind after downloading.
• If you paid but never received your product, contact us — that is always put right.

1. Digital delivery

Everything we sell is a digital file delivered immediately after payment is confirmed. There is nothing to ship and nothing to return. Once a file has been downloaded it cannot be taken back, which is why the rules below are different from those for physical goods.

2. When we will refund you

We will refund in full if any of the following applies:

• You paid and did not receive the product. If your download never unlocked, tell us and we will either deliver it or refund you.
• The file is faulty — corrupt, incomplete, or it will not open in the format the product page stated.
• The product is materially different from what its page described.
• You were charged twice for the same order.

Please contact us first if something is wrong — most problems are a broken or expired download link and take a minute to fix.

3. When we cannot refund

• You downloaded the product and simply changed your mind.
• You bought the wrong item by mistake but have already downloaded it.
• You do not have the software needed to open it, where the product page stated the format.
• The product works as described but did not achieve the result you hoped for.
• The request comes more than 7 days after purchase, unless the product is genuinely faulty.

4. How to request a refund

Email support@mylivecount.com or use our contact page within 7 days of purchase, and include:

• Your order reference (it looks like MLC-XXXXXXXXXX and is on your order page).
• The email address you used at checkout.
• What went wrong, with a screenshot if you have one.

We aim to reply within 2 business days and to resolve refund requests within 7.

5. How refunds are paid

Approved refunds are returned by the same method you paid with.

• UPI or bank transfer — returned to the account you paid from, usually within 5–7 business days.
• Cryptocurrency — returned to the wallet address you paid from, in the same coin and on the same network. Please note that the value of a cryptocurrency changes: we refund the amount of coin received, not its value on any particular day. Network fees are deducted from the refund, because they are charged by the blockchain and not by us.

We cannot refund to a different account or wallet from the one used to pay.

6. Cancellations

An order that has not been paid can simply be left — it expires on its own and you are charged nothing. Once payment is confirmed and the download has unlocked, the sections above apply.

7. Chargebacks

If something is wrong, please contact us before raising a dispute with your bank or provider. We would much rather fix it directly, and it is usually far quicker.

8. Your statutory rights

Nothing in this policy removes any right you have under the consumer law that applies where you live. Where that law gives you more than this policy does, that law applies.

9. Contact

Questions about this policy? Email support@mylivecount.com.